We accept returns if the item is returned as new with all original packaging as we sent it out to you. We will happily refund the full price of the item, once it has been returned and checked. Return postage is only refunded if we are at fault or the item arrives damaged or faulty.
The item must be returned to us, in its original condition, within 7 days of you receiving it. A refund will be issued within 5 working days of receipt of the returned item. For all returns please contact us via eBay messages or call 0161-740-1747 so that we can arrange a returns case for you, complete with the returns address and number, in order to speed up the refund process for you.
We advise you to use recorded delivery, or a delivery service that can be tracked and traced, as parcels that do not arrive back to us cannot be refunded by us.
Please contact us before leaving any negative feedback and enable us to rectify any problems with your order.
If in doubt, contact us via the eBay message system before buying.
Please note that for reasons of hygiene we do not accept the return of earrings for pierced ears or clip-on's under any circumstances unless faulty.
Christmas extended returns policy:
Purchases made on or after the 16th December will be eligible for a refund up until 8th January inclusive. Please ensure that all items are received back in our offices by 8th January.